Shipping policy
1. Order Processing
- All orders are processed within 24-48 hours of being placed (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
2. Shipping Times
- We offer standard shipping across India, with an estimated delivery time of 3-5 business days.
- Delivery times may vary based on your location, unforeseen delays, or external factors like weather conditions and courier delays.
3. Shipping Partner
- We have partnered with Shiprocket for reliable and timely deliveries.
- Tracking details will be shared via email/SMS once your order is shipped.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Occasionally, we may offer free shipping as part of promotional offers.
5. Delays & Issues
- If there are any unexpected delays, we will notify you as soon as possible.
- If your order hasn’t arrived within the estimated time, please contact us at support@thedivergent.in.
6. Address & Delivery Issues
- Please ensure that your shipping address is accurate. We are not responsible for delays due to incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address, re-shipping charges may apply.
7. Lost or Damaged Packages
- If your package is lost or damaged in transit, contact us immediately, and we will work with Shiprocket to resolve the issue.
- If you receive a damaged package, please take photos and reach out to us within 48 hours of delivery.
- We are not responsible for stolen packages post-delivery.
8. Contact Us
For any shipping-related queries, contact us at:
Divergent
Website: https://thedivergent.in
Email: support@thedivergent.in
Address: G2, Plot 88, KNR Colony, Nizampet, Hyderabad – 500090, Telangana, India.
